This course would be beneficial to managers looking to implement help desk resources to improve customer service, businesses exploring the various communication methods that can be used for help desk processes, and individuals who want to improve their customer service skills and build on help desk technician knowledge.
Explore the most popular customer service resource known as Help Desk. Evaluate the various forms of Help Desk communication methods and the obvious benefits a company receives from implementing Help Desk processes and technology.
Become a valued member of your organization by learning how to effectively implement Help Desk processes into your department. A Help Desk is an implemented resource constructed to provide customers and clients with information, support, and guidance in relation to company services and products.
Help Desk support works toward troubleshooting customer problems and initiates this through various channels of communications including email, toll-free numbers, and live chat technology. A help desk provides a single point of contact for users to solve their problems, receive technical support, and obtain professional answers to their questions.
This course would benefit managers who want to implement Help Desk resources to improve customer service, businesses exploring the various communication methods that can be used for help desk processes, and individuals who want to improve their customer service skills and build on help desk technician knowledge.
This course validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest IT service trends, and to add to their Help Desk strategy toolbox.
The industry is facing a bold, new world with the amazing developments of Help Desk, and the challenges and the opportunities this presents are unprecedented. The Help Desk Complete Certification Course serves as a complete introductory guide for anyone looking to grasp a better understanding of Help Desk concepts and their practical application in any environment.
What will you learn?
The Art of Service's introductory Help Desk training helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Help Desk. This training enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Help Desk applications present.
The topics covered in this course are: