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Business / Operations

Business Process Outsourcing Complete Certification Course

The Business Process Outsourcing Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Business Process Outsourcing and its practical application in an IT and Non-IT environment.

Description

Investigate the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a popular and effective strategy used by many businesses globally. Become a valued member of your organization by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.


Business process outsourcing (BPO) is recognized as a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions and processes to a third-party service provider. This has become a popular option for many businesses that are looking to replace in-house services with labor from an outside firm. In the past, BPO usually consisted of outsourcing processes such as payroll. Over the years, it has grown to encompass a number of functions. Many BPO services now involve offshoring, meaning hiring a company or employee based in another country to complete your outsourcing needs. This course would benefit managers interested in implementing outsourcing functions and processes, and individuals researching the progression of outsourcing services and how to manage them correctly.


This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest business outsourcing trends, and to add to their Business Process Outsourcing toolbox.


The industry is facing a bold, new world with the amazing developments of Business Process Outsourcing, and the challenges and the opportunities this presents are unprecedented. The Business Process Outsourcing Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Process Outsourcing concepts and their practical application in any environment.


The Art of Service's introductory Business Process Outsourcing training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Business Process Outsourcing.


This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Business Process Outsourcing applications present. 


What will you learn?

- Learn the important concepts, tools, and uses of Business Process Outsourcing.

- Learn about the benefits of implementing Business Process Outsourcing processes in your work place.

- Examine Business Process Management.

- Review offshore outsourcing. 


Course Outline

The topics covered in this course are:

- Moving toward Globalization

- Introduction to Outsourcing

- Offshoring

- Introduction to BPO

- A Focus on India and Philippines

- Business Process

- Business Process Management 

Full details

Curriculum

  • Move Towards Globalization
    Introduction and Objectives
    0:25
    Introduction to Globalization
    1:45
    Definitions of Globalization
    2:49
    History of Globalization
    9:03
    Measuring Globalization
    2:27
    Effects of Globalization
    8:41
    Jobs Produced in Globalization
    3:58
    Critics About Globalization
    9:23
    Reading Assignment Section 1
  • Introduction to Outsourcing
    Introduction and Objectives
    0:22
    Introduction to Outsourcing
    2:03
    Reasons to Outsource
    4:27
    Management and the Corporation
    3:21
    Qualifications of Outsourcers
    0:47
    Labor and Government
    1:15
    Definition of Legal Process Outsourcing
    1:26
    Advantages Legal Process Outsourcing
    1:50
    Industry and Recession
    0:51
    Issues of Confidentiality and Privileges
    1:23
    The Global Lawyers
    1:17
    Software Testing Outsourcing
    3:15
    Nearshoring
    3:52
    Homesourcing
    2:15
    Desktop Outsourcing
    0:45
    Reading Assignment Section 2
  • Offshoring
    Introduction and Objectives
    0:23
    Definition of Offshoring
    1:47
    Offshoring Terminology
    2:55
    Focus and Strategy of Offshoring
    1:29
    Production, IT services and Innovation Offshoring
    6:58
    Intellectual Property
    0:43
    Debate About Offshoring
    2:20
    Concerns About Offshoring
    5:12
    Effects and History of Offshoring
    4:06
    Offshore Outsourcing
    3:55
    Information Technology Outsourcing (ITO)
    2:33
    Knowledge Process Outsourcing (KPO)
    6:07
    Offshore Software Reasearch and Development
    4:12
    Business Process Outsourcing (BPO)
    0:42
    Offshoring Research Network
    8:07
    Reading Assignment Section 3
  • Introduction to Business Process Outsourcing
    Introduction and Objectives
    0:25
    Introduction to Business Process Outsourcing
    1:51
    Industry Size of Business Process Outsourcing
    1:34
    Benefits of Business Process Outsourcing
    3:13
    Limitation and Threats of Business Process Outsourcing
    2:53
    Website Management Outsourcing
    3:39
    Recruitment Process Outsourcing
    2:27
    History of Recruitment Process Outsourcing
    3:14
    Benefits of Recruitment Process Outsourcing
    1:45
    Risks in Recruitment Process Outsourcing
    2:50
    Banking Business Process Outsourcing
    3:02
    Captive Service
    1:01
    Reading Assignment Section 4
  • A Focus on India and the Philippines
    Introduction and Objectives
    0:22
    BPO in India
    0:34
    History of the BPO Industry in India
    1:37
    Third party BPO’s in India
    0:50
    Entry of IT Majors in India
    1:05
    Emergence of Rural BPO’s in India
    0:58
    Future of Outsourcing Services in India
    0:53
    Size and Leading BPO-IT Cities in India
    2:08
    BPO in the Philippines
    0:49
    Call Center Industry in the Philippines
    2:38
    Information Security and Countermeasures
    2:08
    Coworking
    4:43
    Reading Assignment Section 5
  • Business Process
    Introduction and Objectives
    0:22
    Business Process
    2:05
    History and Other Definitions of Business Process
    5:21
    Four Improvement Areas
    4:04
    Business Process Definition Metamodel
    5:14
    Business Process Mapping
    4:27
    Construction Maps
    1:00
    Communication Enables Business Process
    2:56
    Process Mining
    3:42
    Total Security Management
    4:52
    Transformational Outsourcing
    2:03
    Reading Assignment Section 6
  • Business Process Management
    Introduction and Objectives
    0:21
    Definition of Business Process Management
    0:51
    Overview of Business Process Management
    4:48
    Business Process Management Lifecycle
    5:17
    Business Process Management Technology
    3:16
    Value Process Management
    1:31
    RACI Framework
    0:43
    Human Interaction Management
    1:06
    Dynamic Process Management
    3:25
    Pegasystems Inc.
    1:44
    Bonita Open Solution
    1:55
    PNMsoft
    2:22
    Reading Section - Chapter 7
  • Additional Resources
    BPO Course Textbook
    Course Syllabus

Skills

  • Business Process
  • Globalization
  • Outsourcing

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